Setting Up Your My Account Information

Your primary account information, as well as your contact and payment information, are all controlled on the My Account page. To access the My Account page click on the Account Settings tab and then click on My Account. To enter or edit your information, simply click Edit in the upper right hand corner of each box.

Account Information

Your account information includes your payee name, your address, and your tax ID.

Checks are issued to your payee name and mailed to the address you provide. If you want to keep your personal name confidential, we recommend that you list a business name as your payee name, and use your personal name as the contact name. The payee name is also given to customers on their sales receipts and on technical support requests. More information about providing a taxpayer ID number is available here.

Contact Information

The contact information section includes several pieces of identifying information:

• Name: The name you provide is used only for correspondence with ClickBank employees.
• Account Email: Used only for correspondence between you and ClickBank unless you do not enter any additional email addresses, in which case it is used as the defaultemail address for all correspondence.
• Account Phone: This phone number is only used for correspondence between you and ClickBank (it is not provided to customers).
• Time Zone: Time zone is used to determine business days for customer service purposes.
• Customer Service Email (for vendors only): We will forward technical support requests from customers to this email address. (As such, customers are provided with this address.)
• Customer Service Phone (for vendors only): This phone number is provided to customers by ClickBank customer service if the customer has difficulty contacting you via email. It is not provided to the customer during the order process. Occasionally customers will ask for a phone number to contact a vendor for help instead of requesting a refund immediately. Providing this information could assist in saving sales that would otherwise be refunded.
• Customer Service Website (for vendors only): We will provide customers with this URL via sales, rebill, and technical support notifications.
• Transactional Email (for vendors only): We will send sale, refund/chargeback, and cancelation notifications to this email address. Please note, some of these emails are customer-facing so customers will see this email address. For example, refund notifications are sent to both you and the customer.
• Promotional Email: We occasionally send targeted promotional emails based on specific account information. These emails come from ClickBank only, not any third parties. If you would like to receive these types of emails please enter an email address. If you don’t want account specific offers, make sure the field is blank.

Payment Information

Within the Payment Information Editor you can set your payment threshold and payment method. The amount you select as your payment threshold must be reached before ClickBank will issue you a paycheck.